If you are not satisfied with your order, Virani Jewelers will be glad to assist you in refunding, exchanging and/or processing for merchandise credit
Customers MUST provide the original purchase receipt(s) to exchange/return any item(s). Requests made without original receipt will not be processed. Items MUST be in the original condition in which they were received, including original Virani packaging and protective wrappings. Requests made for damaged/missing items will not be processed or processed with a restock fee contingent upon the extent of damage.
Refund requests must be made within 14 Days of original purchase date. Shipping charges of any kind are non-refundable. Refunds will only be made in the original form of payment. Refunds typically take 3 - 5 business days to reflect on your account. Processing time for refunds may vary based on credit card provider and/or banking institution. Items are not eligible for refund after 14 days of original purchase date. Deposits on bespoke services or special orders are non-refundable and therefore not eligible for refunds.
Request for an exchange or merchandise credit must be made within 30 days of original purchase date. Item(s) can only be exchanged for new item(s) of equal or more in value. If exchanged item is more than the new purchased item, customer is responsible for paying the difference. Items are not eligible for exchange or merchandise credit refund after 30 days of original purchase date. Merchandise Credits rendered can be used in store or online.
We do not process request for refunds in store. You will only be able to make an exchange request for item(s) of equal or more in value. Customer is responsible for paying the difference in price.
RETURNS BY MAIL
For online return requests only, please email our Client Services by email us at email@example.com. The email subject must read “RETURN REQUEST. ” The body of your email must clearly state the following information:
- Order number for the purchased item(s)
- Name & description of item(s) you are returning/ exchanging
- Reasons for the request
Please allow 24 hrs for a reply from our Client Services team with further instructions on how to process your request.
EXCHANGES BY PHONE
For online exchange requests only, please contact our Client Services by phone for further instructions on how to process your request. We do not process return requests by phone.
Phone: 1- 888 - 784 -7264
Tuesdays - Sundays, 12pm - 8pm EST
Prices are subject to change without notice. We reserve the right to cancel orders containing erroneous prices including but not limited to those caused by technical or administrative errors on our part.
Customers have 24hrs to cancel any order. If cancellation is requested after item(s) have been processed, customers will only be reimbursed the price of the item and not the shipping fees. If cancellation is requested after item(s) have been shipped, customer must contact Client services by email at firstname.lastname@example.org to process an exchange or refund. Shipping fees of any rate are non-refundable.
**RESTRICTIONS & ADDITIONAL FEES MAY APPLY ON ALL REQUESTS**